Terms of Service
CoreWell Collective
Last updated: 15 December 2025
These Terms of Service (“Terms”) govern your access to and use of the CoreWell Collective website and the purchase of any products offered through our online store. By accessing this website or placing an order, you agree to be bound by these terms.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
1. Business Information
Business Name: CoreWell Collective
Contact Email: customercare@corewellcollective.com
Jurisdiction: Republic of South Africa
2. Nature of Products
CoreWell Collective is an e-commerce retailer selling physical products related to:
- Health and wellness
- Mental wellness support products
- Weight-management and lifestyle products
All products are sold for general wellness and lifestyle support purposes only.
Important Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any disease. Information provided on our website does not constitute medical advice and should not replace consultation with a qualified healthcare professional.
You use all products at your own discretion and risk.
3. Eligibility to Purchase
By placing an order, you confirm that:
- You are at least 18 years of age, or
- You have the consent of a parent or legal guardian
4. Orders & Acceptance
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All orders placed through our website are subject to acceptance and availability.
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We reserve the right to refuse or cancel any order for reasons including stock limitations, pricing errors, suspected fraud, or regulatory concerns.
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An order is only considered accepted once payment has been successfully processed and confirmed.
5. Pricing & Payment
- All prices are displayed in South African Rand (ZAR) and include VAT where applicable, unless otherwise stated.
- Delivery fees are calculated and disclosed at checkout.
- CoreWell Collective reserves the right to amend pricing at any time without prior notice, subject to CPA requirements.
6. Shipping & Delivery
- CoreWell Collective uses third-party courier service providers for delivery.
- Delivery timelines provided are estimates and not guarantees.
- Risk in the goods passes to the customer upon delivery to the provided address.
Shipping terms are governed further by our Shipping Policy, which forms part of these Terms.
7. Returns, Refunds & Replacements
Returns, refunds, and replacements are governed by our Returns & Refunds Policy, read together with the Consumer Protection Act.
Key points:
- Defective or damaged products must be reported within 7 working days of delivery.
- Approved refunds exclude delivery fees unless otherwise required by law.
- Certain products may be non-returnable for hygiene or safety reasons.
8. Right of Withdrawal (Cooling-Off Period)
In accordance with Section 44 of the ECTA, customers may cancel an online transaction within 7 days of receipt of goods, subject to:
- The product being unused
- Returned in original packaging
- Return courier costs borne by the customer unless the product is defective
9. Product Use & Assumption of Risk
By purchasing from CoreWell Collective, you acknowledge that:
- Individual results may vary
- Products must be used strictly in accordance with instructions
- You assume responsibility for ensuring suitability for your personal circumstances
CoreWell Collective shall not be liable for misuse, overuse, or improper handling of products.
10. Intellectual Property
All content on this website, including text, images, logos, graphics, and product descriptions, is the intellectual property of CoreWell Collective or its licensors.
You may not copy, reproduce, distribute, or exploit any content without prior written consent.
11. Limitation of Liability
To the fullest extent permitted by South African law:
- CoreWell Collective shall not be liable for indirect, incidental, or consequential damages
- Liability is limited to the purchase price of the product concerned
Nothing in these Terms limits rights granted under the Consumer Protection Act.
12. Indemnity
You agree to indemnify and hold CoreWell Collective harmless against any claims, losses, or damages arising from:
13. Privacy & Data Protection
Personal information is collected and processed in accordance with:
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The Protection of Personal Information Act (POPIA)
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Our Privacy Policy, which forms part of these Terms
14. Third-Party Services
We may rely on third-party service providers (couriers, payment gateways, fulfilment partners). CoreWell Collective is not responsible for its independent acts or omissions but will act reasonably to assist where issues arise.
15. Force Majeure
CoreWell Collective shall not be liable for failure or delay caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, courier disruptions, or system failures.
16. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.
17. Amendments
CoreWell Collective reserves the right to amend these Terms at any time. Updated Terms will be published on the website and will apply from the date of publication.
18. Contact Information
For any questions relating to these Terms, please contact:
📧 customercare@corewellcollective.com